Frequently Asked Questions

Everything you need to know about your Awake NY experience.

When will my order ship?

Orders are typically processed and shipped within 3-5 business days. During high-volume release periods, please allow up to 7-10 business days for tracking information to be updated.

What is your return policy?

We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that certain limited-edition collaborations and sale items are final sale.

Do you offer international shipping?

Yes, Awake NY ships worldwide. Shipping costs and import duties are calculated at checkout based on your specific location and the weight of your order.

How do I know which size to choose?

Detailed size charts are available on each product page. Our garments generally follow a standard streetwear fit; we recommend sizing up if you prefer a more oversized aesthetic.

Can I modify or cancel my order after it is placed?

Once an order is placed, we are unable to make modifications to the items or shipping address. If you need to cancel, please contact support immediately, though we cannot guarantee cancellation once processing has begun.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.